Metal Roofing Alliance Member
TVA Preferred Partners Network
Music City Specialists
Nashville, TN
Licensed & Insured
BBB A+

Privacy Policy

The Metal Roofers
Effective Date: June 21, 2026

The Metal Roofers respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, request an estimate, contact us, schedule roofing services, communicate with our team, or otherwise interact with us.

For purposes of this Privacy Policy, “The Metal Roofers,” “we,” “us,” and “our” refer to The Metal Roofers, located at 935 E Trinity Ln, Nashville, TN 37207, unless otherwise stated.

1. Information We Collect

We may collect personal information directly from you, automatically through our website, and from third parties.

Information You Provide to Us

We may collect information you choose to provide, including:

  • Name
  • Email address
  • Phone number
  • Mailing address or project address
  • Information about your home, building, roof, gutters, siding, solar needs, repairs, storm damage, or roofing project
  • Photos, videos, measurements, inspection details, or other project-related materials you send to us
  • Preferred appointment times and communication preferences
  • Insurance claim information, if you ask us to assist with storm damage or insurance-related documentation
  • Financing-related information, if you ask about financing options
  • Payment or billing information, where applicable
  • Reviews, testimonials, survey responses, or other feedback
  • Any other information you choose to provide by phone, text, email, website form, chat, social media, or in person

Please do not send sensitive personal information unless it is necessary for the service you are requesting.

Information Collected Automatically

When you visit our website, we may automatically collect certain information, such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages viewed
  • Time spent on pages
  • Referring website or ad source
  • General location information based on IP address
  • Interactions with forms, buttons, links, and website features
  • Cookie and tracking technology information

We may use cookies, pixels, analytics tools, advertising tools, and similar technologies to understand website performance, improve user experience, measure marketing effectiveness, and show relevant advertising.

Information From Third Parties

We may receive information from third parties, including:

  • Referral partners
  • Lead generation providers
  • Advertising platforms
  • Search engines and analytics providers
  • Social media platforms
  • Financing providers
  • Payment processors
  • Insurance representatives or adjusters, if you authorize or involve them
  • Public property records or other publicly available sources
  • Suppliers, subcontractors, or service providers involved in your project

2. How We Use Personal Information

We may use personal information for the following purposes:

  • To respond to inquiries and estimate requests
  • To schedule roof inspections, consultations, repairs, or installations
  • To evaluate roofing needs and prepare proposals
  • To provide roofing, gutter, siding, repair, coating, solar-related, or other services you request
  • To communicate with you about appointments, estimates, project updates, warranties, payments, and service issues
  • To send reminders, confirmations, and follow-up messages
  • To process payments or coordinate financing options
  • To assist with insurance-related documentation when requested
  • To order materials, coordinate labor, obtain permits, or complete project administration
  • To maintain records of estimates, contracts, warranties, inspections, and completed work
  • To improve our website, services, customer experience, marketing, and operations
  • To send promotional communications, where permitted by law
  • To measure and improve advertising campaigns
  • To protect our business, customers, website, employees, and property
  • To detect, prevent, or respond to fraud, security incidents, or legal issues
  • To comply with applicable laws, regulations, legal process, and contractual obligations

3. Calls, Text Messages, and Email Communications

When you provide your phone number or email address, we may use it to contact you about your inquiry, estimate, appointment, project, warranty, or related services.

With your consent where required, we may also send marketing emails, text messages, or promotional communications. Message and data rates may apply. You may opt out of marketing texts by replying STOP and may opt out of marketing emails by using the unsubscribe link or contacting us directly.

Transactional or service-related messages, such as appointment confirmations, project updates, warranty information, or billing communications, may still be sent where permitted by law.

4. How We Share Personal Information

We do not sell your personal information in the traditional sense of exchanging your name, phone number, or project details for money.

We may share personal information with the following categories of recipients:

  • Employees, representatives, and authorized team members
  • Roofing crews, subcontractors, installers, repair technicians, inspectors, or project partners
  • Suppliers, manufacturers, distributors, and warranty administrators
  • Scheduling, customer relationship management, email, text messaging, phone, website hosting, analytics, advertising, and other technology providers
  • Payment processors, financing providers, and billing service providers
  • Insurance companies, adjusters, or related parties when you request or authorize insurance-related assistance
  • Permit offices, inspectors, regulators, or government authorities where required
  • Professional advisors, such as attorneys, accountants, insurers, and consultants
  • Law enforcement, courts, regulators, or other parties when required by law or necessary to protect rights and safety
  • A buyer, successor, or other party in connection with a merger, acquisition, financing, restructuring, or sale of all or part of our business

We may also share aggregated or de-identified information that does not reasonably identify you.

5. Cookies, Analytics, and Advertising

Our website may use cookies, pixels, tags, analytics tools, and similar technologies to:

  • Keep the website functioning properly
  • Understand how visitors use our website
  • Improve website content and performance
  • Measure marketing and advertising effectiveness
  • Remember preferences
  • Show relevant ads on search engines, social media platforms, or other websites

Some advertising or analytics activities may be considered “targeted advertising,” “sharing,” or “selling” under certain state privacy laws, even if we do not sell personal information for money.

You can control cookies through your browser settings. Some browsers or devices may allow you to send opt-out preference signals. Where required by applicable law, we will honor legally recognized opt-out preference signals.

6. Your Choices

Depending on where you live and the laws that apply, you may have the right to:

  • Request access to personal information we maintain about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Request a copy of certain personal information
  • Opt out of certain targeted advertising, sales, or profiling activities
  • Withdraw consent where processing is based on consent
  • Appeal a decision we make regarding a privacy request, where applicable

To submit a privacy request, contact us using the information in the “Contact Us” section below.

We may need to verify your identity before fulfilling your request. We may deny or limit requests where permitted by law, such as when information must be retained for contracts, warranties, legal compliance, security, dispute resolution, or legitimate business purposes.

7. Tennessee and Other State Privacy Rights

The Metal Roofers is based in Tennessee and serves customers in Nashville and Middle Tennessee. Certain state privacy laws, including Tennessee’s Information Protection Act and similar laws in other states, may provide privacy rights to residents when those laws apply to a business.

Where applicable law grants you privacy rights, we will respond to requests in accordance with that law.

8. Data Retention

We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Respond to inquiries
  • Provide estimates and services
  • Complete projects
  • Maintain warranty, service, and business records
  • Comply with legal, tax, accounting, insurance, and regulatory obligations
  • Resolve disputes
  • Enforce agreements
  • Protect our rights, customers, employees, and business

Retention periods may vary depending on the type of information and the reason it was collected.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no website, system, transmission, or storage method is completely secure. We cannot guarantee absolute security of personal information.

10. Children’s Privacy

Our website and services are intended for homeowners, property owners, business owners, and adults seeking roofing-related services. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

11. Links to Other Websites

Our website may link to third-party websites, tools, financing providers, social media platforms, review platforms, or other services that we do not control. We are not responsible for the privacy practices, content, or security of those third parties. Please review their privacy policies before providing information to them.

12. Reviews, Photos, and Project Content

If you provide a review, testimonial, photo, video, or other project-related content, we may use it for business, marketing, educational, or promotional purposes with your permission where required. We may also document roofing projects for internal records, quality control, warranty administration, training, or customer service.

If a photo or video includes identifying details, such as your home, address, people, vehicles, or other personal information, we will use reasonable care when handling that content.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date. Your continued use of our website or services after an update means the revised Privacy Policy applies going forward.

14. Contact Us

For questions about this Privacy Policy or to submit a privacy request, contact us at:

The Metal Roofers
935 E Trinity Ln
Nashville, TN 37207

Phone: (615) 649-5002