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(615) 649-5002The Metal Roofers (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit themetalroofers.com, complete any form, call or text us, or otherwise engage our services (collectively, the “Services”). By using the Services, you agree to the practices described below.
1. Information We Collect
When you interact with us, you may provide personal identifiers (such as your name, physical address, email address, and telephone number—including mobile), project details, payment information, and any photos or documents you upload. When you browse our website, we automatically collect technical data sent by your browser or device, including your Internet Protocol (IP) address, browser type, pages visited, referral source, and the date and time of each visit. We use cookies, pixels, and similar technologies to remember preferences, measure advertising performance, and improve site security. We do not knowingly collect data from children under 13.
2. SMS Privacy Disclosure (Required 10DLC Notice)
By submitting your mobile number to The Metal Roofers, you agree that we may send you text messages related to estimates, appointment reminders, project updates, and occasional promotions; consent is not a condition of purchase. Message frequency varies, and message & data rates may apply. Reply STOP to opt out or HELP for help, or call (615) 649-5002. Carriers are not liable for delayed or undelivered messages. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All text-messaging originator opt-in data and consent remain internal to The Metal Roofers and will never be sold, rented, or disclosed except as necessary to provide our roofing services or comply with law.
3. How We Use Information
We use the information we collect to schedule inspections, verify appointments, prepare estimates, install and service roofing systems, administer warranties, process payments, send administrative communications, and respond to inquiries. We analyze aggregated website traffic and campaign performance to improve our Services and protect against fraud and security threats. We also send marketing emails and digital advertisements; you may opt out at any time.
4. Sharing and Disclosure
We do not sell your personal information. We share it only with trusted service providers—such as scheduling platforms, payment processors, email/SMS gateways, and warranty administrators—who act on our behalf under confidentiality obligations. We may disclose information if required by law, court order, or to protect the rights, property, or safety of our company, customers, or others. If we undergo a merger, acquisition, or asset sale, your information may transfer as part of that transaction, subject to the same commitments in this Policy.
5. Cookies and Tracking Choices
Cookies and pixels help us remember your preferences, deliver relevant ads, and understand how visitors use the Site. Most browsers accept cookies by default but allow you to delete or block them. You can also visit optout.aboutads.info to opt out of interest-based advertising. Our Site does not currently respond to “Do Not Track” signals.
6. Your Rights and Options
You may unsubscribe from marketing emails by clicking the link in any message. To stop marketing texts, reply STOP. California residents may request to know, correct, delete, or limit the use of their personal information under the CCPA/CPRA. Residents of the European Economic Area or United Kingdom have rights to access, rectify, erase, restrict, or object to processing of their data, and to receive a portable copy. To exercise any privacy right, email info@themetalroofers.com or call (615) 649-5002; we will verify your identity before acting.
7. Data Security and Retention
We maintain industry-standard safeguards—including HTTPS encryption, restricted-access databases, employee training, and periodic security reviews—to protect your information. We retain data only as long as needed for the purposes outlined above, for warranty administration, or to comply with legal obligations.
8. Third-Party Links
Our website may link to third-party sites (e.g., financing partners or social-media pages). Those sites operate independently and have separate privacy policies; we are not responsible for their content or practices.9. Changes to This PolicyWe may update this Privacy Policy occasionally. The “Last Updated” date will change whenever we post a revision, and material changes will be highlighted for at least 30 days. Continued use of the Services after any update constitutes acceptance of the revised Policy.
10. Contact Us
For questions or concerns about this Privacy Policy or our privacy practices, please contact:
The Metal Roofers
935 E Trinity Ln #3, Nashville, TN 37207
Phone: (615) 649-5002
Email: info@themetalroofers.com
