Frequently AskedQuestions

Yes. The Metal Roofers maintain an active Tennessee roofing license, a surety bond that guarantees your project will meet state and local codes, and up-to-date liability and workers-compensation policies that cover every installer on your property. We can provide copies of all three documents with every proposal so you can verify our credentials before a single panel arrives if requested.

Absolutely. Our lifetime workmanship warranty promises that every seam, valley, and flashing we install will remain watertight for as long as the roof stays on your home. If a leak ever traces back to our labor, even twenty or thirty years from now, we return to fix it at no cost to you or the next homeowner. This warranty is written in plain language, requires no annual fees, and transfers automatically if you sell your house. Please request a proposal to learn more and for proper terms.

All of our coil stock, trim, and fasteners come from U.S. mills, often regional roll formers in Tennessee or neighboring states, so you get American-made steel, copper, or aluminum that meets ASTM standards for thickness and coating quality. Buying close to home shortens lead times, reduces shipping damage, and keeps your dollars supporting local workers, all while ensuring the material is engineered for our heat, humidity, and storm cycles.

Quality metal panels are built for extremes: reflective finishes bounce back summer heat, high-grade steel resists hail impacts, concealed clips allow panels to expand and contract without buckling, and interlocking seams stand firm against winds that top 180 mph. In winter, the smooth surface sheds light snow before ice dams can form, and galvanized coatings protect against the freeze-thaw cycles that punish lesser materials.

Before work begins we photograph the entire property so we can restore it exactly as found. Shrubs and flowerbeds are covered with breathable tarps, driveway pads prevent panel racks from scratching concrete, and magnet sweeps at lunch and day’s end collect stray fasteners. We also cordon off work zones with safety cones so children and pets stay clear of lifting equipment.

Metal performs best when paired with balanced airflow. We inspect existing soffit vents, size continuous ridge vents to match, and install a high-temperature synthetic underlayment that blocks wind-driven rain yet allows vapor to escape. This three-part system, intake, exhaust, and breathable underlayment, prevents condensation on roof decking and keeps insulation dry so your energy bills stay low.

Not with a modern assembly. Your roof deck, underlayment, insulation, and interior drywall create a sound-dampening sandwich that makes rainfall only marginally louder than it is on asphalt shingles. Many clients say the difference is so slight they never notice it, and some even enjoy the gentle patter during a summer storm.

From the moment you approve the proposal you’ll have a dedicated project manager, think of this person as your personal concierge for everything roof-related. They share their direct cell number, answer calls and texts during business hours, and check messages at set times after hours so you’re never left waiting until the next morning for basic information. That single point of contact eliminates the “telephone game” and keeps decisions moving quickly.

Our office keeps standard weekday hours, but roofing doesn’t always respect the clock. After hours you can almost always get an imedite answer on local number, send a text to your project manager, or email our inbox. All three channels are monitored, and urgent items, such as weather concerns or property-access issues, get a response the same evening. Non-urgent questions are addressed first thing the next business day.

At the end of each workday your project manager sends a brief text or email summarizing what was completed, what’s planned for tomorrow, and whether weather forecasts or material deliveries might shift the timeline. If something unexpected arises—say hidden deck damage or a sudden storm front—you’ll get photos, a clear explanation, and recommended next steps before the crew moves forward. No surprises, no last-minute invoices.

The sequence is straightforward and transparent. After contract signing we order metal and schedule a target start date, then send you a confirmation note with a projected timeline. A few days before work begins you’ll receive a “pre-start” checklist covering driveway access, pets, and outdoor décor. For example, maybe Day 1 is material staging and tear-off if needed, Day 2 is underlayment and starter trim, Days 3 and 4 are panel installation and flashings, and Day 5 (weather permitting) is detail work and cleanup. Once the crew is off the roof, your project manager walks the property with you, answers final questions, and provides a packet that includes care tips, warranty documents, and contact info should anything ever come up down the road.